People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
When someone introduces themselves as transgender, it’s no big deal. Simply say “nice to meet you” or “cool.” Then politely ask “What are your pronouns?” And then you know how they prefer to be addressed.
13
ABC's of video game addiction: Autonomy, Belonging, Control. Try to find ways to developing these things in areas outside of gaming. Games are great, but not at the expense of everything else.
1Infant-13
People are insecure. Be mindful of fragile egos (we all have them to a degree.) Avoid implying that people aren't doing a good job.
20
In 2024 there’s a medical test to screen for cancer that involves collecting one’s poo and sending it off to the lab. They just called me to tell me they canceled my test due to a clerical error on the order. I was so mad. The thought of doing that poo test again was freaking me out. Why didn’t the flunky who handles the specimens call before they pitched it? Then it dawned on me: it’s someone’s *job* to process poo specimens. Probably hundreds a day. It’s okay they didn’t stop to call and straighten out my test.perspective!!
17, 21
Set up a 529 plan. Virginia has a great plan if you don't want to do too much research https://www.savingforcollege.com/
birth-age 3
They’re not rejecting you, they’re just becoming who they are. Give them some space.
12, 13, 14, 15, 16, 17
Curate a presentation on heartbreak. Talk about heartbreaks endured by people we know, fictional characters, historical figures, etc. Point is to normalize it, prepare them for it and teach them that they will come out the other side.
14, 20
“Your goals will kick you in the shins and steal your lunch money.” -Jon Acuff. You have to fight back, even though some days you lose. Failure is part of the process. Keep going.
19
Stuff will happen and you’ll think “I can’t get through this. I can’t go on.” In the moment it really feels that way. But ...You will survive. You’ll find a way. Never give up on yourself. I never will.
17
The "work" in "relationships take work" should be like the "work" it takes to go to the beach. “Sure, you gotta pack food, beverages, drive there, park, and set up... But you get to the beach
18, 21
No absolute restrictions on food but stress that some foods are “party food.” Chips, for example. (I love potato chips!)
4
If you don’t have anything intelligent to say on a subject it’s fine (encouraged) to say nothing. Listen. Learn.
20
Help him write a letter to someone in power if he has a question or concern about something he sees going on in the world.
7-11
Think about God as the driver of our car or the pilot of a plane- He gets us through the storm, he shows us and encourages us to enjoy the beauty of the scenery. But all the while He keeps us with him. He doesn’t cause the storms, He gets us through them. We can trust in his goodness and wisdom even when the conditions are really scary.
5, 12
Change “I need to” to “this matters because”. Instead of “I need to walk the dog” say “it matters that I walk the dog because he needs exercise and to check p-mail.” (Helps!)
8, 11, 16, 21
The biggest mistake I *never* made was in 1997. I was working two jobs: nurse and waitress. I was having an extremely difficult time in the nursing job. I struggled to understand it and made mistakes despite working long hard hours. My waitressing job was hard too, but it was fun! A great group of fun young people, we hung out and bonded. I was crushing hard on the bartender too! I decided to quit my nursing job and wait tables full time. (I had TWO college degrees at the time.) Not sure exactly what made me change my mind, but I didn’t do it. Instead I quit the restaurant (probably because I was heartbroken over the bartender!) and enrolled in graduate school. Kept my nursing job. There I met lifelong friends, and went on to be nursing director. That waitressing job was my escape hatch. The best I could imagine for myself was waiting tables full time! What a small SMALL world view. While I am VERY glad I didn’t quit the nursing job I hated, because that’s how I got you, I wish I had imagined a bigger, better option than waiting tables full time if I felt that I needed to quit nursing. Peace Corps, move to the city, SOMETHING brave and bold and exciting. All this is to say - widen your vision. There’s so much more to life than what is directly in front of you. Be bold. Be brave. I love you.
17, 20
There is so much darkness in the world - keep pushing back against it every way you can. Be a force for good.
14, 16, 21
Are you proud of the work you did today? Were you respectful and kind? Did you tell the truth and look out for the little ones? If so, I’m happy. I don’t care one bit about grades.
5
Honesty without kindness is brutality. Kindness without honesty is manipulation. (That said, when anyone asks if that outfit makes them look fat, the answer is “you look perfect.”)
20
There’s a difference between looking cool and being cool. A person who wants to look cool is trying to impress other people. A person who is actually cool is true to himself /herself. Dress how it makes YOU happy! And fun fact, it’s those people who are the most well-liked because they sort of give others permission to be themselves…and everyone wants to be seen and liked for who they really are. So if you want to be popular remember three things: Be kind. Be yourself. Don’t judge
12,15