People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Grandpa didn’t drink coffee, but when he was in Korea he used to drink it just so he could hold the cup and keep his hands warm. (During the Korean War be enlisted in the Marines with a bunch of his buddies right after high school.)
Inevitably you will make mistakes in your career. Someone will dress you down for it. It stings. But they are doing you a favor. Thank them for it. We all have to learn, and we can’t do that if our pride gets in the way. Be humble and accept constructive criticism.
Venting is crucial but not always appropriate. Make sure you’re in the right place (no chance whatsoever of being overheard), the right time (take care of business first) and that the person you’re unloading on has the mental bandwidth to listen to you vent your emotions. Avoid interrupting if they’re busy, or not in a good headspace. You’ll know this because you asked.
Uplift your friends and surround yourself with friends who uplift you. In person and online. Encourage each other to let your lights shine brightly. Never bully or steal someone’s joy.
No dating while unstable. Being responsible for someone’s heart means being prepared to treat them with respect at all times, regardless of whether they make you angry, jealous, annoyed, rejected, humiliated or heartbroken. If (a) you don’t think those things could happen or (b) think there’s a reasonable chance you’d lose your temper, then you’re not ready. And that’s okay! You’ll get there in your own time. In the meantime stay off the market.
Respect people’s boundaries / quirks. Someone who “doesn’t fly” may have fear of enclosed spaces due to anxiety or past trauma. Someone who doesn’t drink may have had a parent who was an abusive alcoholic.
Don’t laugh, question or prod. If they want to talk about it, fine. Otherwise just accept their boundaries.
Following your conscience is more important than getting ahead and will make a greater difference in how happy you are. Getting ahead or not isn’t entirely up to you, but listening to your conscience is.” - Senator Mitt Romney (paraphrase)
Don’t Just “go along for the ride” in your relationships. Be clear about your intentions and act accordingly. It’s part of being a man. A GOOD man. Sometimes you just need to have a talk and make sure you’re both on the same page. It won’t $@!#% you!
“There’s a hole in the side of a boat.
It can’t be fixed, it’s never going away, and you can’t get a new boat.
This is your boat.
What u have to do is bail water out faster than it’s coming in.”
-Aaron Sorkin (Newsroom season 3 episode 6.)
What I most want to teach you this year is that you can always trust me. I will always love you, take care of you and never harm you. You may not always like me, but you can always trust me.