People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Difficult conversations are…difficult. If you have to deliver bad news, don’t beat around the bush but prepare them for what’s coming rather than just blurting it out. “I have some news that’s going to be difficult to hear…” Or “Is this a good time to talk?” Those are just a couple examples, but many more are available. Look it up or ask people who routinely have to give bad news.
20
When you’re in a disagreement with someone or feel you’ve been wronged, it’s helpful to remember who the other person is. Are they someone of integrity? (If they’re your friend I bet they are.) Remember then, that even though they may have done something to hurt you, they were likely believed their actions were doing (or at least trying to do) the right thing. People sometimes get it wrong. Or they don’t have all the facts. Or their mind is just somewhere else. The pain you may feel from a perceived slight is probably not intentional, but even if it is, try to forgive and let it go. We’re all just doing the best we can.
16, 21
Never post a pic to social media that you wouldn't want Grandma to see. NEVER send or ask to receive naked pictures. It's tacky, gross, illegal and not worth it. Even if "everyone does it". It's rude and disrespectful.
11-13, 18
I don’t want you to do drugs. It could hurt or $@!#% you. If you get caught doing drugs it could hurt your academic record
12, 15, 18
Professor Scott Galloway’s advice: Paraphrasing his standard wedding toast: “1. Express affection and desire. Everyone wants to be wanted. It’s healthy and it is part of what makes your relationship singular. 2. Never let your wife / girlfriend be hungry or cold. Two thirds of the really awful arguments you’ll have it’s because someone is hungry or cold. Carry blankets and protein bars. (You’re welcome.) 3. Don’t keep score. Decide what kind of friend / son / daughter / spouse / employee / human being you want to be, and practice being that. Put the scorecard away.”
21
For parties, collect cell phones and put them in a basket. "Parent calls only. Enjoy the people here! They're pretty awesome!"
12
It's a skill to learn how to love people the way they need to be loved. I highly recommend reading the Five Love Languages.
18, 21
Practice not putting stuff off. If it takes 10 seconds or less do it now. Then move up to 30 seconds or less. Keep going up to ~3 minutes. Good example is putting away laundry or emptying dishwasher, etc.
15
You don’t have to look for love. You definitely don’t have to audition for it. All you need to do is be the most “you” you can be. And if you have no idea what you love or who you are…congratulations! Figuring it out will be the best part.
13, 15, 16, 17, 18, 21
Sometimes our bodies can betray us. Something goes wrong and healthy cells are replaced with broken cells: Cancer, diabetes, heart disease, auto-immune diseases, etc. Mental health can become diseased too: Depression, anxiety, compulsive behavior, suicidal thoughts. The very good news is that good medical care is available for all of these things. That, along with the love and support of family and friends helps our bodies to heal. Physical illness is obvious. Sometimes people keep their mental pain a secret. Please promise me you’ll never keep any pain you’re going through a secret.
13
Make yourself a good hand. Don't wait to be asked, just jump in when you see a need. Wash a dish, make a bed, change a tire, help out a friend or a stranger whenever you can.
14-20
Just fill ‘em with love. Every other parenting mistake or deficit can be fixed, but if a child grows up thinking it’s not loved and doesn’t have a place in this world, that is a recipe for permanent and painful damage. Not necessarily “spoil” them, but cut them slack as often as possible. Just love ‘em up.
Infant-21
When you feel like you’re on fire with anger or fear, if you can’t shake it, put that fire to good use.
14
In social situations it's better to talk too little than too much. Don't over-share with people you're not close to.
15
When backing up a trailer, put your hand at the bottom of the steering wheel and move the steering wheel in the direction you want the trailer to go.
19