People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
“ It was my high school drama teacher who made sure I knew there was space for me in this world. Her kind words had a tremendous impact on my life. If you don’t know where to begin, start with “I see you. I love you. I’m so happy you’re here.” -Chasten Buttigieg
12
In marriage there will be times or occasions when one of you will be “pilot” and the other “copilot” (depending on skills, abilities, circumstances, etc.) Both pilot and copilot are good! But never be a “passenger” in a relationship.
21
There are all kinds of parenting and mommy blogs with good resources. A quick Google search will get you started.
Infant
You don’t have to go to college, but whether you do or not, I implore you to read. If you’re like me a slow reader, pace yourself but keep at it. Read bestsellers and classics. Fiction, biography, history, art, every damn thing. A big regret of my life is that I never tried to love reading as a kid. Do yourself a favor and carve out time to read every day. Even if’s it’s just a few pages. Your mind will sharpen and your heart will be full and your soul will be fed.
10, 12, 14, 15, 16, 21
One of the most important things I can teach you is to help you learn how to deal with big feelings without resorting to destructive behavior or violence. Everyone on the planet will experience loss, disappointment, grief, heartbreak, betrayal, etc. Tools to deal with these feelings: counseling, journaling, art, music, exercise, meditation, breathing exercises, yoga, being in nature, talking with friends, joining a support group, movement like dancing or skating, singing, acting, anthropomorphic dialogue with your emotions, naming your emotions and describe how they physically feel in your body. Asking the emotion what it needs you to know.
1Infant-20
If you get comfortable telling little lies it will be easier to tell big lies. Tell the truth, even on small matters. (Except if your friends ask if they look fat. Then it’s okay to lie!)
13, 18, 21
“First things first!” It’s a constant struggle to get out of the house or complete a task. Hammer home “first things first!” After they’re dressed (or whatever task) THEN they can have screen time or playtime free-time, etc.
4
Before speaking (or texting) ask yourself three questions: Is it kind? Is it true? Is it necessary? If not all three, don’t speak. (PS “kind” isn’t the same as good news. You can deliver bad news with kindness.)
11, 14, 20
Paint rocks with pictures or kind messages and find public places to leave them where they can hide in plain site. See RockOurWorldArt.
8-11
Check out the Jesuit Volunteer Corp. A short but deeply meaningful immersion into service, faith in action, selflessness and living on a lot less than you think you need.
19
Sometimes it happens that what you do [for a living] is who you are. I’m reading a great book about that called The Women by Kristin Hannah.
16, 20, 21
That trope “everything happens for a reason” is, I think, b.s. But I absolutely agree that you can find meaning in anything good or bad.
17
Protect women from gross men: First, don’t be gross. Second, resist the urge to go along with the pack when they get gross. Third, and this is going to take courage, tell them to knock that sh*t off. Never make a girl feel uncomfortable to get a laugh. It’s not funny, it’s scary and demeaning and will teach her you can’t be trusted.
10, 14, 17, 21
No one is ever really ready to be a parent. It’s definitely on the job training! But I’ll say this: If you’re prepared to put your family’s needs before your own, you’re as ready as anyone can be.
21
Find an activity / sport that they enjoy and support it. Get them outside and in the fresh air.
6-16
Take heart. There are lots of terrible things in the world - Poverty, disease, injustice, natural disasters...Thankfully, good FAR outweighs the bad: Love, Faith, Art, friendship, healing, creativity, community, innovation, beauty and renewal to name just a few. Focus on the good. Relish in the countless expressions of goodness. Work hard to preserve, protect, and advance them.
18
When someone suffers the loss of a loved one, don't shy away. Go to the service. Check in during the months following. Say the name of the person who died when you talk to them. Forward pictures of the loved one if you have any, share stories. There are exceptions to this, so always take your queue from the person who is grieving.
18
One of the most difficult things in life will be to embrace difficult and unfamiliar ways in order to grow or heal. But doing so is the only way we can grow or heal. You can do hard things. Breathe deep and take it by moment if you have to.
18, 21
Try using “No doesn’t tell me your needs” when toddler / little kid disobeys. “Were you trying to be funny? Do you need a minute?”
3
When someone introduces themselves as transgender, it’s no big deal. Simply say “nice to meet you” or “cool.” Then politely ask “What are your pronouns?” And then you know how they prefer to be addressed.
13
Discuss the concept that “It’s not always about you.” Some days need to be about supporting someone else in their joy - or sorrow. Your needs take a backseat.
11, 14, 17
Sex talk: “Forget about sex. Just play first.” Forget about making a move and just have fun. Dance, listen to music together, go somewhere exciting, look at something beautiful, read to each other, play sports, let yourself be seen and encourage them to do the same. Communicate in a hundred ways: talk/send texts/ post on social media, pass notes, whatever. “Sex isn’t the door to intimacy
15