People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Say it early and repeat it often, so that it sinks way down deep: There is nothing you could do to make me stop loving you. No mistake, no failure, no decision, nothing. There is no hole so deep that if you fell into it I wouldn’t climb down to help you out of. I love you no matter what.
7
That little space between stimulus and response...that’s all the control we get. That space is ours to do with. That space is fertile ground for addiction, for faith, for peace or pain. When the sh*t hits the fan, resist the urge to run away from the pain. Trying to dull it will only make it grow deeper roots.
19
Most times there isn’t a “right decision.” You make a decision and then it’s up to you to *make* it right.
12, 16, 19, 21
Set up a dog agility course in the backyard. Use household items or toys, etc and lots of dog treats for training.
8
Hydrolaunch Water Rocket outdoor sprinkler toy. Summer fun plus a little science lesson. On Amazon
5
Things are rarely perfect, but things that are less-than-ideal aren't all bad to the same degree. Let's talk about making buckets for "not ideal but I can put up with it" and "deal-breaker." Works for all kinds of situations. Another variation of this is to grade the suckiness of a situation on a scale of 1-10. Have them decide at what point action is needed vs. just putting up with it. This one works well for hunger. Yes, you're hungry, but on a scale of 1-10, how hungry? It also works for relationships! There are plenty of things about a spouse that are less than ideal, but how many are true deal-breakers? Teach them to understand the difference.
5, 21
Eat at a local restaurant tonight. Get the cream sauce. Have a cold pint at 4 o’clock in a mostly empty bar. Go somewhere you’ve never been. Listen to someone you think may have nothing in common with you. Order the steak rare. Eat an oyster. Have a Negroni. Have two. Be open to a world where you may not understand or agree with the person next to you, but have a drink with them anyways. Eat slowly. Tip your server. Check in on your friends. Check in on yourself. Enjoy the ride." - Anthony Bourdain
18, 21
“Vulnerability is not about winning or losing, it’s about showing up and being seen.” -Brene Brown Be vulnerable, that’s where the good stuff lies.
18
Share Brene Brown's short video on Empathy vs. Sympathy: Be the bear, not the goat. Fantastic 3 minute video. https://www.youtube.com/watch?v=1Evwgu369Jw&feature=youtu.be
12, 14, 18, 21
Just show up. That’s all we can really control. Show up, (don’t run) and take it from there. You got this.
21
Staying calm while under pressure or when you could scream in frustration - that is most of the battle. Sometimes the fact that you stayed calm qualifies as a win.
16, 21
You can’t selectively numb feelings. The inclination to drink, use, shop, gamble, etc. is real but it’s a lie that it will make you feel better. Numbing makes this much, much worse. So feel! The good, the bad, the scary. Talk about your feelings, write about them or create something from your feelings. This is how to process in a healthy way.
16, 20
I get it. It’s exhausting when they’re little. But you will never be so needed or so loved as you are during these years.
2, 3, 4
“Take the risks. Make the big moves, even if they’re small moves. Forge ahead with your lives in any and every direction that moves you. I’m asking you to be fearless.” - Rebecca Pearson (character from NBC tv drama ‘This Is Us’)
21
We all have dark thoughts and moods every once in a while. That’s part of being human. But any sustained ideation or inclination to hurt yourself or someone else is a red flag and needs mental health intervention.
12, 14, 17, 21
Set up a 529 plan. Virginia has a great plan if you don't want to do too much research https://www.savingforcollege.com/
birth-age 3
Give books. Inscribe them. Just a line or two can turn a good book into a treasure. Great for any occasion.
17
When trying to make a u-turn with a tight turning radius, go VERY slow. .You’ll be more likely to make it and if you don’t make it you won’t cause damage.)
16
When someone introduces themselves as transgender, it’s no big deal. Simply say “nice to meet you” or “cool.” Then politely ask “What are your pronouns?” And then you know how they prefer to be addressed.
13
There will be some losses or changes that completely shake you to the core. But remember that some bad experiences are like pooping your pants - Totally horrible but also kind of a relief.
19
Practice making yourself do something you don’t feel like doing. Practice and it gets easier
10, 12, 15, 18, 21