People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
When you apologize don’t offer excuses just acknowledge your mistake, apologize for the consequences, and assure them it won’t happen again.
12, 16, 21
Show them a picture of a riptide and explain about swimming parallel to the shore instead of fighting it. Google Outer Banks NC green fluorescent dye in riptide.
9-15
Thomas Jefferson’s Ten Rules of Conduct. This makes a good exercise for penmanship or for writing “lines” as instructional punishment.
11
Stuff will happen and you’ll think “I can’t get through this. I can’t go on.” In the moment it really feels that way. But ...You will survive. You’ll find a way. Never give up on yourself. I never will.
17
Let’s talk about hungry kids. What can we do to help? Donate? Volunteer? Start a Little Free Pantry?
9
Whether they’re young or old, try not to under-estimate people. Most people will impress the heck out of you.
15
Resource: the website Ask, Listen and Learn has great material about how to start a conversation about the dangers of under-age drinking. asklistenlearn.org
9
Drills (Writing pages of lines, grammar games,etc) Contractions, pronouns, commonly misspelled words, homophones like their and they’re, etc.) Drill drill drill! Written communication is so important and a simple mistake could cost big points at work.)
12
Eat with purpose, not for it. Sometimes the purpose is fuel, sometimes celebration. Eat accordingly!
19, 21
“Your soul is more magnificent, beautiful, and gigantic than you can possibly imagine.” From short story “The Egg” by Andy Weir
1Infant-21
Sometimes I think the best way to take care of them is to teach them to take care of others: Littler kids, sick or disabled, those who’ve been left out.
5-7
I stopped worrying about you by the time you were seven. (I’m not talking about your safety and health, that I’ll always worry about!) But I knew you were a joyful, generous, kind, smart and well-mannered person. You were a great friend, supportive and fun. You would be a good partner, and would contribute so much good to society. I could see you had a curious mind, an active imagination and more than a healthy dose of courage.
15, 21
Work the problem backwards. Start with the solution (desired outcome) and count down from there each step. Some steps will be small, some big. But you’ll get there!
13, 14, 15, 16, 17, 18
Emotional pain is just like physical wound- you can choose to ignore it but it will only fester. Address the pain. Literally talk to it, and listen to it- it’s got so much to say.
11, 13, 15, 16, 17, 19, 21
Sometimes our bodies can betray us. Something goes wrong and healthy cells are replaced with broken cells: Cancer, diabetes, heart disease, auto-immune diseases, etc. Mental health can become diseased too: Depression, anxiety, compulsive behavior, suicidal thoughts. The very good news is that good medical care is available for all of these things. That, along with the love and support of family and friends helps our bodies to heal. Physical illness is obvious. Sometimes people keep their mental pain a secret. Please promise me you’ll never keep any pain you’re going through a secret.
13
Remember that your tend to act like/ think like the people you hang around most. Choose your friends (and your spouse) wisely.
10, 14, 21
Look into a class for meditation for kids. I read an article on a Baltimore elementary school that replaced detention with meditation and had amazing success.
6
Have them sort change, and eventually to count it. It teaches them to gather things that are alike, it's an introduction to money and it occupies them for 15 minutes! Just make sure they're old enough to be past the point of putting coins in their mouth.
3-5
Mallomars in Christmas stockings. Mom NEVER buys Mallomars. But Santa does. (Reticket x 15 years.)
4