People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
The Paradoxical Commandments by Keith Kent: 1. People are illogical, unreasonable, and self-centred.
Love them anyway.
2. If you do good, people will accuse you of selfish ulterior motives.
Do good anyway.
3. If you are successful, you win false friends and true enemies.
Succeed anyway.
4. The good you do today will be forgotten tomorrow.
Do good anyway.
5. Honesty and frankness make you vulnerable.
Be honest and frank anyway.
6. The biggest men and women with the biggest ideas can be shot down by the smallest men and women with the smallest minds.
Think big anyway.
7. People favour underdogs but follow only top dogs.
Fight for a few underdogs anyway.
8. What you spend years building may be destroyed overnight.
Build anyway.
9. People really need help but may attack you if you do help them.
Help people anyway.
10. Give the world the best you have and you’ll get kicked in the teeth.
Give the world the best you have anyway.
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It was my high school drama teacher who made sure I knew there was space for me in this world. Her kind words had a tremendous impact on my life. If you don’t know where to begin, start with “I see you. I love you. I’m so happy you’re here.”
-Chasten Buttigieg
Relationships can end beautifully and bravely. They’re not all going to be forever. It’s much better to grieve the end of a relationship than to endure an unhealthy one.
Life isn’t a straight line, it’s so much more complex than that! Good things, bad things, boring or interesting things are all always happening. And always changing. So are you. And that’s good.
People always say “Be yourself.” That’s good advice but really what does it mean? I think it’s easier to explain what it DOESN’T mean:
When you’re being yourself you’re not pretending to be interested in something or someone you’re not.
You’re not doing something just to please someone else (or just to tick them off.) You’re not wearing anything that makes you feel uncomfortable. You’re not pretending to have fun when you’re not having fun. You’re not trying to impress anyone. You’re not trying to fade into the background. You’re not trying to change anything about yourself or someone else.
I think that’s a good start. What does “being yourself” mean to you?
Watch awards shows (Oscars, Grammy's, Tony's, ESPY's, Image Awards and CNN Heroes awards.) Be a part of your times, appreciate others' accomplishments. Be inspired.
“You don’t emerge from $@!#% empty-handed” a friend once told me. Even the worst periods of your life will bring gifts. Be thankful for those gifts, and enjoy them.
Resentment is a sign you are giving too much and are in need of replenishment. It’s a good example of how even the “negative” emotions are on your side, interpreting your experience in the world.
Sometimes it just takes a while to catch on. I had to watch Game of thrones 3 or 4 times before I could keep track of all the characters and subplots. Record your lectures so you can replay them a few times.
Depression can look a lot like a bad attitude. Try reacting to his chronic edginess with “Sounds like you’re in pain. You can come to me about anything, any time.”
Lookout for the girls when you’re in a group. Some boys will try to take advantage or straight up r@pe them. Your responsibility goes beyond avoiding harming anyone. Your male privilege is a perk…earn it. Protect girls from sketchy dudes. No big deal, just help when you can and then move along. Don’t expect a cookie.
Everyone gets crushes but if you’re having an imaginary relationship do so with an imaginary person. It’s disrespectful of someone’s dignity to obsess over them. Not to mention your own dignity!
There’s one thing I’ve noticed that makes the difference between an adult and someone who is over 18: That person’s proclivity for reading. Books make you smarter, yes but they also make you kinder, funnier, more empathetic and more tolerant of opposing viewpoints. Travel has a similar effect but is a lot more expensive! If you want to be a genuine grownup, read (or listen to) everything you can get your hands on.
Never follow an “I love you” with a “but...” Instead, follow it with “and...” or “that’s why...” Remember this when they’re young, teach it to them when they’re older.
Golf lessons this year. Your grandpa loved golf. He tried to teach me when he first got sick, and those are some of my best memories of him. Great way to get fresh air and exercise too.
Fact: when you drink to excess you are significantly more likely to cause harm to someone or be harmed yourself. Being drunk means surrendering your ability to keep yourself and others safe.
One of my favorite things is the smell of celery and onion being sautéed in butter. It’s the smell I woke up to on so many Thanksgiving mornings as my mom was making the stuffing.
“Forget about sex.
Just play first.” Forget about making a move and just have fun.
Dance, listen to music together, go somewhere exciting, look at something beautiful, read to each other, play sports, let yourself be seen and encourage them to do the same. Communicate in a hundred ways: talk/send texts/ post on social media, pass notes, whatever.
Sex isn’t the door to intimacy, feeling safe to be yourself around your partner is.