People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
There’s always a temptation to throw money at your problem. But remember there’s nothing you can buy that will make up for what is really needed. And the stuff that accumulates while you try to fix the problem just ends up being a problem on its own.
14, 19
“Pick a problem - any problem,and do something about it. Because to somebody who is hurting, ‘something’ is everything.” -Oprah Winfrey
12-16
“Pirate Rules” is a temporary suspension of the usual rules. It means pretty much anything goes for this moment so we can all stay sane. ——-Loosen the rules on snacks, bedtime, screen time, etc. in special circumstances.
1-5
There are a lot of people I care about. But I’ve decided there are only four whose opinion of me I care about: My kid, my god, myself and my dog.
18
Porn: I wish I could keep you away from it entirely but at least I will prepare you. It’s normal to be curious, etc. but like anything else, it can get to be too much and can be very harmful, especially to a very young person. It can disrupt your healthy sexuality, ruin your relationships and even your career (no porn at work!) Also keep in mind it is a business designed to make money, not to be realistic. That's not the way sex looks. Also the women are NOT enjoying themselves. So try to avoid it, but at least keep it to a minimum!
11-14
Whatever you choose to do, do it well and there will always be a demand for you. (Quoting Adam Schiff from his book “Midnight in Washington.”
16
Focus on being interesting (and genuinely interested) rather than focusing on being popular.
11, 13, 17, 21
Grandpa used to describe injuries and medical procedures as “It’s a nothin.” I think of this every time I have to endure something painful.
14, 18
“People speak of hope as if it is this delicate, ephemeral thing made of whispers and spider's webs. It's not. Hope has dirt on her face, blood on her knuckles, the grit of the cobblestones in her hair, and just spat out a tooth as she rises for another go.” -unknown
17, 19, 21
Participate in an exchange program - either through hosting or traveling yourself & immerse yourself in the new culture
17
Cotillion and other social clubs abound in our area. They usually start around 5th or 6th grade. start looking into what might be a good fit. Lay the ground work that they will attend.
1Infant-12
Fashion philosophy: never mind the trends. Ask yourself “how do I want to be perceived today? How do I want to feel?” Go from there.
12, 17. 19
Honesty without kindness is brutality. Kindness without honesty is manipulation. (That said, when anyone asks if that outfit makes them look fat, the answer is “you look perfect.”)
20
“1883” Season 1 episode 6 has one of my favorite scenes about grief. “When you love someone you trade souls with them. Part of them lives in you and part of you lives with them. When they die, part of you dies with them. But a part of them lives in you.” Beautiful thought.
17, 21
Being a professional means taking your work seriously not necessarily taking yourself seriously but take the job seriously, you’re there to do a job your income and the income of those around you depend on it is not a joke. It is not something to be played with you made a commitment, honor it. Show up, prepared and ready to work. Be there on time dressed well alert and positive..
16, 17, 21
Let's all go on a "complaining diet." See how long we can go without a complaint for a weekend. Repeat often.
9-15
When someone hurts us or REALLY pisses us off... We have to pray for them. It’s hard to stay mad at someone you’re praying for.
8-18
It's very important to me, the idea of the scale of good and bad, of beauty and suffering. I think we should do everything we can to increase the beauty and to take away from the suffering. We have to work hard to tip the scale in the direction of good.
1Infant-14
Just show up. That’s all we can really control. Show up, (don’t run) and take it from there. You got this.
21
You're about to come into a ton of energy and strength. It will seem like a lot to manage at first, but you'll get used to it and learn to use it constructively. Push your limits (within reason.) Challenge yourself.
13