People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Emphasize "First things first." Distraction is always a challenge. Redirect focus to first things first.
5
We can learn, we can evolve. Let yourself be moved by the spirit. More beauty, more service, more humanity, deeper (or questioned) faith, more love. Always more love. That’s the best I can hope for: that you live a life full of love.
21
Conflict resolution tip: Are we talking about how we got here, or how we get out of here? Because those are two entirely different conversations.
14, 16, 20
Someone I admire is __________. Talk about someone you admire and why. Ask them to do the same. Do this often as you can. Reticket through age 18.
4
Remember when you’re faced with bullies, jerks and people who say bad things , follow advice from the Obama's: "When they go low we go high."
1Infant-14
You don’t have to have everything you want. Practice saying “no thank you” to dessert or passing on the purchase you’re considering. Benefits are plentiful: Build self-discipline (which is like a muscle) and you learn you’re really ok and often happier when you don’t indulge a “want.”
13, 15, 21
Spend time with people you admire, in person and biographies, documentaries, novels and movies.
14-17, 21
SAT prep https://www.nytimes.com/2017/04/10/opinion/how-i-learned-to-take-the-sat-like-a-rich-kid.html?referer=http%253A%252F%252Fm.facebook.com%252F
16
Put your purse, (wallet,bag, phone, or shoe) in the backseat with the baby. Unattended babies die every day and it’s my worst nightmare.
Infant-3, 21
Prayer for Teen Years ___ Please God, let them make good choices and get through these teen years with pride and not regret. ___ When they make mistakes (‘cause we both know they will) ____help me keep things in perspective, forgive easily _____and pour love into them again and again.
13, 14
When you meet someone for the first time try to clear your mind of any assumptions about physical appearance. Race, gender, age, handicap/disability, etc.
17, 21
Be extra careful when you’re parking or pulling out of a driveway. It’s hard to see little kids or pets.
16
Check out fencing. Local fencing club has classes for kids and adults all ages. They also do birthday parties, so that might be something different that would be fun for him and his friends.
10
Don't say anything out loud that you wouldn't want repeated or overheard. Don't email / text, etc. anything that you wouldn't want forwarded.
11-15
Ask him for Christmas present: recite Andy Weir’s “The Egg.” Bonus points for memorization! Also great idea for audition tape. )I’m assuming you’ll be in theater!) xoxo
15
The Paradoxical Commandments by Keith Kent: 1. People are illogical, unreasonable, and self-centred. Love them anyway. 2. If you do good, people will accuse you of selfish ulterior motives. Do good anyway. 3. If you are successful, you win false friends and true enemies. Succeed anyway. 4. The good you do today will be forgotten tomorrow. Do good anyway. 5. Honesty and frankness make you vulnerable. Be honest and frank anyway. 6. The biggest men and women with the biggest ideas can be shot down by the smallest men and women with the smallest minds. Think big anyway. 7. People favour underdogs but follow only top dogs. Fight for a few underdogs anyway. 8. What you spend years building may be destroyed overnight. Build anyway. 9. People really need help but may attack you if you do help them. Help people anyway. 10. Give the world the best you have and you’ll get kicked in the teeth. Give the world the best you have anyway.
14, 17, 21