When you meet someone for the first time try to clear your mind of any assumptions about physical appearance. Race, gender, age, handicap/disability, etc.
Respect people’s boundaries / quirks. Someone who “doesn’t fly” may have fear of enclosed spaces due to anxiety or past trauma. Someone who doesn’t drink may have had a parent who was an abusive alcoholic.
Don’t laugh, question or prod. If they want to talk about it, fine. Otherwise just accept their boundaries.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Teach them about Oliver Cromwell’s rule: “I beseech you, in the bowels of Christ, think it possible that you may be mistaken.”
Leave room for your mind to be changed by new evidence or perspective.
“In the middle of the pain you didn’t cause, the change you didn’t want, the reality you didn’t know was coming . . . your life can still be beautiful.” Lysa TerKeurst
We do what we do and feel how we feel because we think what we think.
Our thoughts are so powerful. Let’s take each one captive today and be sure they’re the kind of thoughts we want guiding and influencing the way we live our lives.” -Lysa TerKeurst
If you feel like you can’t get your act together, that you’re less mature than some others your age, I have the recipe for being a grown up: Read, travel, help those in need.
READ everything you can get your hands on: books, audio books, newspapers, etc. Travel to places that are different than your experience. Keep a lookout for people (or animals, or groups or causes, etc) who are struggling. HELP those in need.
Encourage creativity, science and engineering: Make a craft station / work bench for projects. Fill it with all kinds of art supplies, engineering kits, tools, pegboard, etc. Stock safety equipment like goggles and make sure the area has good lighting. Lots of ideas on Pinterest, etc.
A wise friend once told me "Don't dump grace down the drain." Respond to nudges: Speak up even if you're afraid, reach out to someone who's hurting, forgive someone (or yourself.) God is so good and so generous...accept his gifts.
Having an opinion is not the same thing as having an informed opinion.
If you don't know enough about a subject to speak intelligently about it, keep quiet and educate yourself.
"Watch the pennies and the dollars will take care of themselves." - Ben Franklin
This works with money and with other areas: Be faithful in the little things and the bigger things will take care of themselves. For example, if you don't get comfortable with telling little lies then you'll never tell big lies.
Beware that when you’re first exposed to a new thing: a car, a college tour, house, etc. you will feel AMAZING and totally seduced by the shiny newness. Be cool. Remember that glitters is not gold. Things don’t need to be perfect and even if the house is it doesn’t mean life will be.
Get talking. Trade off likes, fears, hopes, dreams, pet peeves, etc.
I like...
I get mad when...
I dream about...
It makes me sad when I see...
I’m afraid of...
I wonder about...
Venting is crucial but not always appropriate. Make sure you’re in the right place (no chance whatsoever of being overheard), the right time (take care of business first) and that the person you’re unloading on has the mental bandwidth to listen to you vent your emotions. Avoid interrupting if they’re busy, or not in a good headspace. You’ll know this because you asked.
People have big feelings when they realize how unjust and unfair the world can be. Totally natural and healthy. The problem starts when they channel those feelings into destructive actions and beliefs: violence, war, crime and hatred. We will be so much better off if we can learn to deal with our collective and individual pain in a way that is therapeutic and constructive. Maybe we can help each other to be creative in the face of fear, grief, pain, anxiety, anger, betrayal, injustice.