People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Here’s the thing: some whacky $@!#% is about to go down. The next few years will be interesting, awesome and awful all at once. We will rely on kind and respectful communication, have as much fun as we can, forgive often, learn to let go and trust, and learn to be trustworthy. If necessary we will seek the advice of experts and the counsel of loved ones. Shifts can happen fast, for the better or worse. It seems like the end of the world but it’s not. You’re stronger and braver than you know.
11, 12, 13
Throw leftovers and some cut up veggies in an omelette/ frittata. Cuts down on food waste and saves money.
17
Failures are part of life. Feel free to fail. But behave with honor. Never do anything to tarnish your good name.
14, 18
Turn on the closed captions on tv. Reading them is almost unconscious. Even better, set the audio to a language other than English and turn on English captions.
4-9
I’m going to start you in Mathnasium or some other STEM (math) activity. Not because I want u to score high on your SAT but because I want You to be confident in your math skills you will use it every day and it will come in handy no matter what you choose to do for a living
7
It’s possible (even common) to feel conflicting emotions simultaneously. You can be glad you’re not with a girl and still be jealous if she finds a new love. You can be glad you’ve moved on and still miss what once was. You can be sad that something happened and grateful for something that came of it. Humans are complex. Two or more conflicting thoughts can exist in our heads at once. It’s not a betrayal or a character flaw.
17
When you feel like giving up, rest. But then keep going! So many good things ahead. So many people that are meant to be in your life who you haven’t met yet.
18
Spend time with people you admire. Real-life acquaintances, biographies and documentaries, and fictional characters in novels, plays and movies.
13, 15, 18, 21
Be the kind of man that people feel safe around. Safe from harm, safe from judgment and safe from ridicule.
17
Sometimes you don’t know what to do, can’t figure out what’s the right direction for you. That’s okay. Try thinking about what you *don’t* want to do. (See John Cusack career plans speech in 1989 movie “Say Anything.”
11, 16, 19, 21
Sleep paralysis runs in the family. If you ever feel like you’re awake but you can’t move - don’t panic. It will pass in a minute. It’s just a lag time in your sleep/wake cycle.
20
Failed? Lift yourself up, or live there. You know the work you need to do, be it physical, mental, emotional or spiritual, etc. So do it. Do the work. The only bitterness in failure comes from not having the guts to get back up again.
12, 16, 18, 20, 21
Family & Home
Character, Education & Self-Reliance
Sports, Health, Safety & Appearance
Arts, Literature & Self Expression
Science, Technology, Skills & General Knowledge
Fun, Adventure & Travel
Faith & Philosophy
Finances
Emotional Development & Mental Health
Nature, Animals & the Environment
Social Justice, Civics & Humanitarianism
Relationships & Career
Sometimes you’ll be in the wrong side of history. When you discover you’re wrong, move to the right side of history. When I first started training as a nurse it was the early 1990’s. HIV/$@!#% was pretty new. I remember telling my fellow student I would double glove and take any “over the top” precautions I wanted to. That was my fear and ignorance talking. Amazing how cozy self-righteousness makes you feel. I was wrong. Always look at the issue through the lens of humanity.
16, 21
Check your ego and question your motives. Are you in it for the right reasons or because of how it would look if you weren’t? Do you feel like you need to be a hero or the smartest one in the room? If the answer is yes I would strongly recommend that you get right with yourself.
13, 16, 19, 21
If you’ve never dressed a newborn before, an easy way to get the hang of it is to lay the outfit flat on the bed and then place the baby on top of it. Tuck her little arms and legs inside one at a time, then zip or snap them in. Done!
Infant
Other peoples’ expectations are the guard rails on the road. They keep you safe and guide you he way - literally. They keep you from driving off a cliff. So if you want to be safe, and if you do that’s great, stay within the guardrails. But if you want to fly, you’re gonna have to run right over them.
18, 21
Encourage creativity, science and engineering: Make a craft station / work bench for projects. Fill it with all kinds of art supplies, engineering kits, tools, pegboard, etc. Stock safety equipment like goggles and make sure the area has good lighting. Lots of ideas on Pinterest, etc.
8
There is nothing “basic” about basic human dignity. Never treat a person as though they are put on this earth for your amusement. Everyone deserves to be treated with dignity because we’re all human beings. No matter their age, looks, status, even past wrongdoing, everyone deserves to be treated with dignity.
14
Shampoo their hair. Nice luxurious shampoo. It’s a treat. In “5 Love Languages” speak, its an act of service and physical touch.
5, 7, 9, 12
Let them borrow your calm. Little ones (grownups too) sometimes just need to freak out a bit. Stay there. Be near. Don’t judge or even help. Just be there, and stay calm. Your loving energy is all they need as they work through it themselves. Keep them safe but other than that don’t help or advise unless they ask.
2-6, 17, 21