People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Violent thunderstorms can be dangerous. Avoid driving or being out in severe weather: car accidents, downed trees, high winds, lightning, flash floods, etc. are all potentially just don’t take your safety for granted if the weather is severe, stay sheltered unless you absolutely positively have to be out and about.
12-14, 16, 21
Google earth app means there's always a globe at hand. Point out states, countries or oceans when we hear about them.
4-9
Stupid is as stupid does - it’s not something you “are” it’s something you do.
4, 7, 9, 11, 13, 16, 19, 21
We don’t always get what we want. Sometimes we have to wait. Sometimes we go without it. Sometimes when we DO get what we wanted it looks different than how we imagined it would. AND IT’S OK. We’re ok. The world keeps turning! That’s a huge lesson and a valuable one. Practice “pushing the snooze button” on wants. Enlist their help. “I understand you want ____. Would this be something you could snooze or do without?”
5, 10, 20
Surprise! You’re not perfect. No one is. Do your best, but don’t expect perfection from yourself or any other human, young or old. Have compassion...We’re all in this together and we need each other to be kind and encouraging.
17, 21
Sometimes it happens that what you do [for a living] is who you are. I’m reading a great book about that called The Women by Kristin Hannah.
16, 20, 21
I love the quote “The call towards authenticity is sacred” by Paula S. Williams I think it means that a few things: Being called. We are called by something higher to grow and stretch, to evolve. That evolution is a journey that should be undertaken with humility, compassion and love. To impede one’s quest to be authentic, be it our own or another’s, is a grave injustice and should be avoided at all cost.
13-17, 21
Processing an emotion means you’re not acting on it or avoiding it, you’re just with it. I like to picture it as a person and then imagine having a cup of coffee or a beer with it. Hope this helps you. xoxo
13, 16
Some kids have trouble with learning how to managing their anger and other big feelings. We all do! It’s good to give them grace. But steer clear of those who think mean is cool. You don’t have time for anyone who actually tries to be an a-hole.
6, 9, 12, 16, 21
Zootopia is a good movie to illustrate what a bully is and how we should stand up to them when they are hurting or taunting other kids.
5-8
Don’t waste your time with anyone who doesn’t love you for exactly who you are. Move on, because there is someone out there who will!
17
Be on the lookout for people who are not included and reach out. There was a girl in my 8th grade class who was pregnant. Nobody talked to her, including me. Looking back, I regret that deeply. How scared and alone she must have been. She could have used a friend. I wish I would have asked her to sit by me at lunch or talked to her about homework or something.
11-13
No one knows what they’re doing. Just be kind and brave and curious. You don’t have to have it figured out.
17
Major life events such as the birth of a baby, graduations, new job, (lost job) are a big deal. Make a fuss. Take an interest in loved ones’ experiences. Acknowledge their feelings. Express a sincere interest in others (young and old) will profoundly affect your relationships.
15, 19
Never consent to a search. Ask if it’s required. If not, no search. If yes, ask for your lawyer.
17, 21
Never open someone else's mail, or listen to their conversation, etc. If it's not your business to know, don't snoop.
14-21
When choosing a partner I think it's less important that you both "believe" the same things and more important that you VALUE the same things and share the same priorities.
20
Uplift your friends and surround yourself with friends who uplift you. In person and online. Encourage each other to let your lights shine brightly. Never bully or steal someone’s joy.
11, 15, 18, 20
Sometimes we’re just not ready to appreciate or understand a book or film or piece of art. Revisit them as you age.
19, 21
You don’t have to look for love. You definitely don’t have to audition for it. All you need to do is be the most “you” you can be. And if you have no idea what you love or who you are…congratulations! Figuring it out will be the best part.
13, 15, 16, 17, 18, 21