People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
That uneasy, uncomfortable or even downright painful feeling you get when you’re faced with something that challenges you ... resist the urge to run away from it. Take a breath and just sit with it for a minute. That feeling you’re feeling is growth. Growth always hurts a little bit. Give yourself a beat to get adjusted before you decide if you want to stay or turn back.
7, 11, 14, 18, 21
My mom used to proudly describe herself as an “Irish Catholic Democrat.” I think my dad voted for Reagan once but other than that we’re all pretty liberal.
18
Jam is an incredible resource of fun learning activities and projects in a safe online environment. Ages 6-16.
6
Listen to records, a whole album at a time. 2 or 3 in a row. Bring friends, eat, drink, hangout, be goofy, dance, etc.
14-18
Teach them about Oliver Cromwell’s rule: “I beseech you, in the bowels of Christ, think it possible that you may be mistaken.” Leave room for your mind to be changed by new evidence or perspective.
14
You can’t hit ‘em all outta the park. Some days (dates, reviews, vacations, report cards, etc.) are just going to fall flat. No worries, the next one will be better.
15, 19
On September 11th I was at work in Fairfax VA. News reports were saying a plane was headed to the Capitol, that the Whitehouse had been hit. In the immediate aftermath of a big event, news reports will be unreliable. Wait until the facts are in. Several of the nurses had husbands who worked at the Pentagon. One of the doctors was married to a U.S. Senator in her office on the Hill. It was surreal, but no one panicked. I remember we all burst into tears when my friend’s husband called saying he was safe. So relieved.
15, 17
Keep your pants on until you (and your partner) are at least 18. Keep your pants on if you or your partner are drunk. Keep your pants on if you or your partner are not 100% enthusiastic about going farther.
15
It’s not a project, it’s a practice. (Health, fitness, keeping up with current events, prayer or meditation, housework, reading, etc.)
16
Sleep paralysis runs in the family. If you ever feel like you’re awake but you can’t move - don’t panic. It will pass in a minute. It’s just a lag time in your sleep/wake cycle.
20
You will never have to hustle for your self-worth. You are worthy of love and respect simply because you exist. Same goes for every other human.
16
Sometimes fear feels like a signal to get out of there, but being uncomfortable in a new situation is totally normal. Practice sitting in that discomfort and you’ll find it gets easier.
9, 12, 15, 17, 21
Give your all on the job, from your first day to your last day there. If you’re all caught up on your work help someone else with theirs.
17, 21
When the child is feeling upset or out of control, that is not the time to teach a lesson. Share your calm, be a safe place for them. When they’re feeling better, THEN teach the lesson.
1, 2, 3, 4
Remember your training and staying calm and kind is how you get through this. It’s all you need to excel. So do your homework, whatever it may be. Show up and have at it. Calm and kind, baby. You got this.
9, 12, 14, 18, 21
Just show up. That’s all we can really control. Show up, (don’t run) and take it from there. You got this.
21
Before heading out for a good time, make a mental note on the ways you could wreck or end your life if bad stuff happened: Sick/hurt/dead from alcohol or drugs, unintended pregnancy, or being raped (or being charged with rape.) What do u have to do to protect yourself and keep things from going from good times to life-changing nightmare. Keep your wits about ya. And look out for your friends too.
15, 17, 18, 19, 21