People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
“Beer muscles” is when guys gain a sense of indestructibility, an exaggerated sense of their own strength. Fights and aggressive behavior ensues.
15
Pretty much everything boils down to looking for love, its many forms. Look in good (creative) places. Avoid looking for love in bad (destructive) places.
15, 17, 19, 21
Read biographies. So much to learn and discover by reading about the lives of great men and women. Ducksters.com is a great resource. Amazon and The Learning Well also have great lists. Just Google "biographies for kids."
5-15
Go for walks together as a family before or after dinner. Sometimes we go for distance, sometimes we call them "safaris" and look for as many living creatures as we can find.
4
That uneasy, uncomfortable or even downright painful feeling you get when you’re faced with something that challenges you ... resist the urge to run away from it. Take a breath and just sit with it for a minute. That feeling you’re feeling is growth. Growth always hurts a little bit. Give yourself a beat to get adjusted before you decide if you want to stay or turn back.
7, 11, 14, 18, 21
If you have to pretend to be someone else to get or keep a relationship or job, etc. then that relationship/job is not for you!
15, 17, 21
Today is not the day to lose your sh*t. Deep breaths, cold water, do your hair. You’re gonna be just fine.
1-21
Drunken shenanigans are part of life when you’re in college, etc. but it gets old fast. That kind of behavior as an adult is just sad. Drink responsibly. Don’t make an $@!#% out of yourself. I recommend this rule: Don’t have more than one drink at a work function.
21
Default to "nice guy." Meaning it should require something significant for you NOT to be nice. Give people the benefit of the doubt. Cut them (and yourself) some slack. Life is hard. We're all in this together.
12
The person you have the most electric connection to may not be the ideal choice for a life partner.
15, 19, 21
Not all babies are born healthy. There’s grief over that, a painful letting go of hopes and expectations, but eventually parents begin to dream different dreams for their baby. You have it within you to love deeply
21
Beware that when you’re first exposed to a new thing: a car, a college tour, house, etc. you will feel AMAZING and totally seduced by the shiny newness. Be cool. Remember that glitters is not gold. Things don’t need to be perfect and even if the house is it doesn’t mean life will be.
15, 18, 21
When you’re trying to make a positive change and you get sidetracked- don’t fret. Get right back to it as soon as possible. If you backslide into a bad habit, or blow your diet, etc. start back eating right with your next meal (not the next year/ month/week or even next day.) It’s not the falling off the wagon that hurts your progress, it’s the STAYING off the wagon. Everyone flubs-up sometimes. Don’t quit striving toward your goal because you slipped up. Get right back to it!!
14, 17, 21
When something is upsetting you...Name it...Take a deep breath...Imagine holding it gently in your hands. (This is a reminder to use this visualization myself and to teach it to you. I want to give you as many tools as I can to help you learn to cope with negative emotions in a healthy way.)
9-11
The Golden Rule is wrong. At least when it comes to relationships and especially when it comes to parenting. Instead of treating someone how you’d want to be treated, treat them how THEY’D want to be treated.__ Learn what THEY need to feel safe and loved, how THEY express big feelings like fear, anxiety, anger and frustration.___ Instead of assuming the friend/partner/child /coworker wants to be treated how you’d want to be, take the time to learn about them. Then when someone you love is in distress you can respond to them in the way they need. ___(Lesson learned from reading The Five Love Languages by Gary Chapman. Great book. A little preachy but push past that. )
1, 13, 19
Rainstorms are gangrenous- avoid driving in them or being out on foot. I’ve personally known people who have died from lightening strikes (running) and falling tree limbs (in their car. The mom in drivers’ seat and child in front seat both died.)
16
You will never be good enough for the wrong person. This truth is profound and one I wish I learned a lot earlier in my life. Stop tripping over yourself to please someone who doesn’t get you.
21
Led Zeppelin, Queen, The Who, Lynyard Skynard. Listen with headphones, listen alone, listen with friends. So many more good bands but if you start with these you’ll be well on your way.
15, 17, 21
Be mindful of the patterns we’re falling into as a family. Teach them to be mindful of their patterns too.
6, 8, 12, 18
Eat Apple Pie :)
5-6
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