It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. ____ In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. ____ If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.”
— Haim G. Ginott, Teacher and Child: A Book for Parents and Teachers
(Re-ticket this every year.)
Your good name is the most important credential you’ll ever have.
Act with integrity in all things, that ben if it means short-term pain.
Build a reputation for honesty, dependability and trustworthiness.
A person’s friends are a reflection of their character. Pick friends who you can be yourself around. Look for partners who have close friendships, a circle of friends who think highly of them.
Here’s the thing: some whacky $@!#% is about to go down. The next few years will be interesting, awesome and awful all at once. We will rely on kind and respectful communication, have as much fun as we can, forgive often, learn to let go and trust, and learn to be trustworthy. If necessary we will seek the advice of experts and the counsel of loved ones. Shifts can happen fast, for the better or worse. It seems like the end of the world but it’s not. You’re stronger and braver than you know.
You're about to come into a ton of energy and strength. It will seem like a lot to manage at first, but you'll get used to it and learn to use it constructively. Push your limits (within reason.) Challenge yourself.
People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Look for glimmers. The opposite of triggers. Feels of elation, belonging, peaceful contentment. I just watched you glimmer as you delighted in your first Crunchbox. “I made this!!!”
There are things you should not say:
Never comment or ask a woman about her age or weight.
Never comment on how many kids someone has (or doesn’t have.) The size, timing, composition, etc of someone else’s family is not your business to weigh in on. You never know who is struggling with loss or infertility, etc. And if someone announces they are expecting their seventh kid, the only correct response is “Congratulations” “How are you feeling?” etc. Just like you would if it was their first. Never ask someone how much weight they lost. If they’ve lost weight, just say “You look wonderful/amazing/ fantastic, etc.” And of course never comment on anyone having gained weight. Just say “You look wonderful.” And never never never ask someone how much money they earn or how much money they have, or how much they owe or paid for something, etc. People’s finances are personal, and are just not any of your business.
Ask smart questions. More importantly, ask stupid questions! So many people are afraid of looking stupid that they totally fake understanding. Even in the very highest levels of career and society. Ask basic questions if something doesn’t make sense. Start at a kindergarten level understanding of a concept then build on it.
Depression can look a lot like a bad attitude. Try reacting to his chronic edginess with “Sounds like you’re in pain. You can come to me about anything, any time.”
Make a deal: flying lessons IF he takes dancing lessons. A man has got to know how to dance!
In fact, tack on some other prerequisites like good grades and responsible behavior
Date all kinds but marry someone who loves you for who you are, with whom you feel most yourself. Someone who will encourage you to grow more into the person you want to be. (And be good at encouraging them to do same.) Never fear or stifle each other’s growth. Celebrate it. Support it. Encourage it.
Thinking of asking her out? Want to apply for a job that sounds great? Remember you start off at “No.” You currently do not have a date with her. If you ask and she says no, you’ve lost nothing.
Have them sort change, and eventually to count it. It teaches them to gather things that are alike, it's an introduction to money and it occupies them for 15 minutes! Just make sure they're old enough to be past the point of putting coins in their mouth.
Sometimes the job will require you to do menial tasks. Do them enthusiastically because nothing is “beneath you.” If the good Lord can wash people’s feet, you can make coffee at the office. Get over yourself.
Life is like the ocean: Filled with energy, beauty, scary schit, lots of interesting creatures and so much to be in awe of. We couldn’t possibly control it but we can be a part of it.