People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Everyone has times when they don’t get their way. They lose, or fall short in competition. Everyone fails. Very few are able to fail gracefully, keeping conscious of their their dignity, not losing their sense of humor, etc. Cultivate a resilient mindset. Sometimes if you can’t beat them it really is a good thing to join them. Sometimes it’s better to go down swinging. As far as enduring a bad situation, the saying goes “If you can’t get out of it, then get into it.” Meaning, make the absolute best of it. Excel, delight in your circumstances as much as possible. You won’t stay down for long.
10, 11, 13, 15, 18, 21
Teach them about the law and how it applies to them: Here's what happens if you hurt someone, steal, drive drunk, use or sell drugs, sexting, etc.
12
Whatever you choose to do, do it well and there will always be a demand for you. (Quoting Adam Schiff from his book “Midnight in Washington.”
16
Creepy is as creepy does - it’s not something you “are” it’s something you do. If you don’t want to be a creep then don’t f*cking act like one. People have a right to live their lives without being intruded upon. Don’t lurk, if you want to get to know someone tell them. Invite them to do something together or just hang out. If they’re not interested then drop it. You can ask again only if they have clearly signaled they changed their mind. (Which is more likely to happen if you respect their boundaries.)
13, 16, 19, 21
Practice making yourself do something you don’t feel like doing. Practice and it gets easier
10, 12, 15, 18, 21
People always say “Be yourself.” That’s good advice but really what does it mean? I think it’s easier to explain what it DOESN’T mean: When you’re being yourself you’re not pretending to be interested in something or someone you’re not. You’re not doing something just to please someone else (or just to tick them off.) You’re not wearing anything that makes you feel uncomfortable. You’re not pretending to have fun when you’re not having fun. You’re not trying to impress anyone. You’re not trying to fade into the background. You’re not trying to change anything about yourself or someone else. I think that’s a good start. What does “being yourself” mean to you?
11-14, 18, 21
Practice sitting and standing "like a statue" to teach them how to be still. Start with a goal of 5 or 10 seconds, gradually move to 2 minutes. Same thing for "silent game" to teach them how to stay quiet when they need to. Bribery helps teaching this concept!
3-4
“Don’t ever let anyone tell you what you see with your own eyes isn’t happening.” -English teacher Read Diary of Anne Frank together.
12
A Morning Offering by _____ (Excerpt) ...May my mind come alive today To the invisible geography That invites me to new frontiers, To break the dead shell of yesterdays, To risk being disturbed and changed. May I have the courage today To live the life that I would love, To postpone my dream no longer But do at last what I came here for And waste my heart on fear no more.“
19
Conspiracy theories... Where do I begin? They’re pure sh*t. They are fueled by fear and ignorance, usually peddled by people who have an agenda.
12, 16
When someone gets upset for seemingly no reason maybe it’s not something you did or said but something you simply triggered. Try not to get defensive. Either gently remove yourself from the situation or if you want to engage with them just ask “what did I trigger?” Or “what story are you telling yourself right now?” Then, just listen.
20
There’s one thing I’ve noticed that makes the difference between an adult and someone who is over 18: That person’s proclivity for reading. Books make you smarter, yes but they also make you kinder, funnier, more empathetic and more tolerant of opposing viewpoints. Travel has a similar effect but is a lot more expensive! If you want to be a genuine grownup, read (or listen to) everything you can get your hands on.
10, 14, 16, 20
Use timers to motivate and structure. "Better have your jammies on and teeth brushed by the time the timer goes off!" Using a simple timer helps things not drag on and on.
2-5
There are always blessings hidden within heartbreak: a friend you would never have met otherwise, an opportunity that would never have come up, an experience, an encounter, a promotion, etc. Always look for the blessings.
9, 11, 18, 21
Here’s something I wish wasn’t true but is: Looks matter. This is true for anyone but 100x more so for a woman. Take care of yourself. Stay in good shape, eat well, wear sunscreen, dress well and be well-groomed. It shouldn’t matter but it does. (But try not to judge other people by their appearance- Often times the very best people (friends, spouses, job applicants, etc.) don’t look like movie stars. Far from it!) Yes, looks matter but I hope you value true beauty more.
12, 19
We struggle so much when we don’t know ourselves. Are you a thinker (creative, big picture) or a doer (meticulous, task-oriented.) Both are great by the way.
16, 21
Puberty is like putting a 12 year old in the pilot seat of a fighter jet. A total sh*t show at first, then better but still erratic and dramatic until they really get a feel for the speed and the pressure, the gauges, etc. They’ll learn when to question or to trust their instincts. Tell him that he’ll fly this jet for the rest of his life and it will always be dangerous because it’s an effing jet, but he will learn how to fly it expertly. He’ll do good, have fun, accomplish missions and refuel.
12
A lesson from author Tom Zumba. I hope you’ll never need it: “There is nothing nothing easy about this thing called grief. Nothing. But I ask you to please please please say yes more often than you say no. Say yes to you. To possibility. To hope. To love. To life. To healing. Please choose the light more often than you choose the darkness. Not that there aren't gifts in the darkness. There are. But it's often so much easier to find them the gifts in the light. Do all you can to stay in the light. Please remember that the person you love so so so dearly lived. Don't forget that. He lived. She lived. Here with you. And your relationship continues. Always. Don't be so overwhelmed and paralyzed and pissed off that he died that she died that you spend most of your time focusing on their death. Focus on your life. Together. Say yes as often as you can. Choose light as often as you can. Remember that he lived as often as you can. Don't lose her in the details of her death. This thing called grief is hard hard hard work. But you are stronger than you think. His book is called Permission to Mourn
21