People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
There is all kinds of darkness in the world- disease, accidents, natural disasters, etc. But the worst darknesses are man made: War, violence, poverty, injustice, indifference. Push back against all of it as much as you can. Light will beat the darkness in the end. Fight on the side of the light. Love, truth, beauty, creativity, connection and compassion.
20
"The only way to work through sh*tty feelings is to walk through sh*tty feelings." - Psychologist Kristen Howe Hard lesson, but big truth.
15
One regret I have is how sure I was that I was in the right. Looking back I can see now that there were plenty of times when I was the a-hole. I wish I had been able to be circumspect.
14, 17, 21
Spend time with people you admire, in person and biographies, documentaries, novels and movies.
14-17, 21
Jump in and help where help is needed. Don’t wait to be asked. Whether it’s clearing dishes at home or friend’s house or tasks at work. It could be something big like solves problem or little, putting paper in the copy machine at work.
15, 18. 21
“Distraction is the death of art. But boredom is the birth place of it.” (Forgot who said this)
12, 15, 21
Never consent to a search. Ask if it’s required. If not, no search. If yes, ask for your lawyer.
17, 21
It’s okay if you don’t know how (or don’t want) to move on. Start with something easier…just don’t go back.
16
Learn about current trends in social media. Figure out where you draw boundaries, what platforms are allowed and not. Teach them how to stay safe, be positive and kind and always respectful.
9
Drills (Writing pages of lines, grammar games,etc) Contractions, pronouns, commonly misspelled words, homophones like their and they’re, etc.) Drill drill drill! Written communication is so important and a simple mistake could cost big points at work.)
12
Teach them about Oliver Cromwell’s rule: “I beseech you, in the bowels of Christ, think it possible that you may be mistaken.” Leave room for your mind to be changed by new evidence or perspective.
14
Show them a picture of a riptide and explain about swimming parallel to the shore instead of fighting it. Google Outer Banks NC green fluorescent dye in riptide.
9-15
“For better or worse means no matter what life throws at us, not no matter what you do to me.” - Brenda Linn
19, 21
Check out Travel for Teens for summer travel programs. Let them choose from themes like service, adventure, animal rescue, etc.
14
When COVID started my first thought was “Holy sh*t Trump is going to cancel the 2020 election because of pandemic.” Thank God I was wrong.
15
Don’t get discouraged in how slow change comes. Keep fighting for good. Some people will say it’s naive but they’re wrong. Every good thing we have in America is the result of good people fighting a seemingly impossible fight.
16, 21
Never make someone feel bad for liking something. Not your kids, your friends or colleagues. Joy is a beautiful thing. Cherish it in yourself and in others.
8, 9, 12