People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Like Cindy Crawford said, "I eat anything I want … I just don't eat as much as I want." Be mindful of portions. No need to eliminate the junk food but keep it to a minimum.
17, 21
If you’re ever in a situation where you’re worried you might need people to believe you in the future, take contemporaneous notes. Write or record what happened, how you responded. Focus on the facts but don’t ignore your thoughts or feelings, include them in your notes. Date and sign it. Keep it safe.
14, 17, 19, 21
You’re gonna want to quit, many times. Whether it’s a job, a marriage, a degree, a cause… whatever. I have no way of knowing whether or not you should quit, just know that feeling like you want to quit is normal when you hit a setback or disappointment, or rejection or betrayal. It doesn’t necessarily mean you’re going to feel that way forever. Sometimes it’s best to cut your losses, sometimes it’s better to stick it out. Treat yourself with patience and compassion while you consider what’s best.
14, 17, 21
Talk about how choices become habits. Habits can become addictions. Describe how pathways are literally dug into the brain and it's very hard to change them once those paths are made.
13-16
Tube first 2 or 3 years of your life I would sing to you after bath time as I was getting you in your jammies. Two songs: Oh Shenandoah and Danny Boy. Rubbing your tiny little feet with baby lotion while singing to you is one of the happiest memories of my life.
21
Plastic stackable dresser - 5 drawers labeled for days of the week. Put outfits in each. No drama emergencies on school days, the week’s wardrobe is planned out.
5
Encourage creativity, science and engineering: Make a craft station / work bench for projects. Fill it with all kinds of art supplies, engineering kits, tools, pegboard, etc. Stock safety equipment like goggles and make sure the area has good lighting. Lots of ideas on Pinterest, etc.
8
There are all kinds of ways people end up destroying their lives in an attempt to cope with fear, loneliness, stress, grief, boredom or anxiety, etc. A few: Drug/alcohol addiction, gambling, shopping/ spending addiction, hoarding, sex addiction, fundamentalism/ extremist politics, workaholics, deadbeats. Nobody starts out trying to be an addict or a nut. It happens when you continually choose to avoid dealing with the pain or anxiety you’re feeling. Choices become habits. Habits can form addictions. That’s why it’s SO important to find healthy ways to deal with difficult feelings or situations. What makes you feel better when you’re upset? A shower, a run, music, a game, friends, quiet time, being outdoors ... There are lots of ways to take good care of your spirit. Keep choosing them. Ask for help when you’re not able to make good choices on your own.
14, 17, 19, 21
Knowing something is right and application of it are two different things. To apply yourself takes discipline. Practice it.
15
When making decisions remember HALT: are you hungry, angry, lonely or tired? (Or ecstatic) Give yourself time to be in a good place. Ask yourself if you’re choosing something because it’s going to bring you closer to being as authentically yourself or are you trying to meet someone else’s expectations? This is not to say you won’t need to compromise and put others first (spouse/ family.) That happens a lot in marriage. No, I mean ask yourself if you’re trying to prove something or are you being true to yourself. Hope that helps.
18, 21
A red brow line is an early sleepiness cue. If you notice the skin around baby’s eyebrows seems red, they’re ready for a nap.
Infant-1
“Those who cannot change their mind cannot change anything.” -George Bernard Shaw...... As you live and love and learn, your views will evolve. It takes courage to grow.
16
I think the term “find myself” simply means figuring out how much of what you do/think/want/believe/care about/ feel is there because some parents, siblings, family — or institutions — or ad campaigns — or political party, or whatever put it there and fed it, vs. how much ch of all that you present to the world and to yourself, is genuine…The good, the bad, and the ugly? (Go find yourself! Tell the rest of us to F off!) xoxo
18, 21
Taken from a friend’s Facebook post: You are holding a cup of coffee when someone comes along and bumps into you or shakes your arm, making you spill your coffee everywhere. Why did you spill the coffee? "Because someone bumped into me!!!" Wrong answer. You spilled the coffee because there was coffee in your cup. Had there been tea in the cup, you would have spilled tea. *Whatever is inside the cup is what will spill out.* Therefore, when life comes along and shakes you (which WILL happen), whatever is inside you will come out. It's easy to fake it, until you get rattled. *So we have to ask ourselves... “what's in my cup?"* When life gets tough, what spills over? Joy, gratefulness, peace and humility? Anger, bitterness, harsh words and reactions? Life provides the cup, YOU choose how to fill it. Today let's work towards filling our cups with gratitude, forgiveness, joy, words of affirmation
12, 17
Take the family on periodic “spending fasts.” As an exercise, go a day, a weekend or a week without spending any money. Make due with what you have. Encourage participation. Tie in spending fasts with holidays, lent or in support of a cause.
7
A friend of mine lost her son in a horrible accident. She wrote “I don’t believe God caused this but I do believe he can redeem it.” That has stayed with me for years. God doesn’t cause suffering... He showers those who suffer with his grace.
18
Uplift your friends and surround yourself with friends who uplift you. In person and online. Encourage each other to let your lights shine brightly. Never bully or steal someone’s joy.
11, 15, 18, 20
So many young adults (and older one too) suffer from a lack of direction, living life without a sense of purpose. ______Here’s my advice: **Do what you love**. ____If you don’t know what that is yet (totally okay) then *go where you’re needed.**___ Make yourself USEFUL doing some sort of work that makes the world (or your family or your community or your country) a better place. Please don’t sit around playing video games or goofing off. That will make you miserable! ___ AND it’s a waste of God’s work (you.) Get busy. _____Stay involved in anything you care about deeply, or that needs you desperately. It will feed your soul and open all kinds of doors.
12, 14, 17
Yes, you’re beautiful. But that’s not ALL you are. And it isn’t all that’s expected of you. Surely you could “get by” on your looks. Is that what you want for yourself?
10, 15