People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
If you’re anything like the rest of your family you will have a lot of opinions -and that’s OK! Just remember a couple of things:
First: you have a right to your opinion but you do not have a right to your own facts. facts matter. seek the truth even if i it means you are proven wrong.
And second, with regard to opinions ...it’s better to not express them so much if you can help it! You may be the first in the family to get this concept and put it into practice!
For a bad cut / gash, use a rolled up washcloth or hand towel to apply pressure until you can get to an ER.
If you have to drive yourself or need your hands free, secure the towel in place with duct tape.
Glennon Doyle described a conversation about explaining to a child what "sexy" means: “I think most people are confused about what 'sexy' means. Sexy is a grown-up word to describe a person who’s confident that she is already exactly who she was made to be. A sexy woman knows herself and she likes the way she looks, thinks, and feels. She doesn’t try to change to match anybody else.
“And she knows how to use her words to tell people she trusts about what’s going on inside of her. When she’s angry, she expresses her anger in healthy ways. When she’s joyful, she does the same thing.
“She doesn’t hide her true self because she’s not ashamed. She knows she’s just human—exactly how God made her and that’s good enough. She’s brave enough to be honest and kind enough to accept others when they’re honest. When two people are sexy enough to be brave and kind with each other, that’s love." (The quote is longer, Google to find the whole thing. Wise words on a tough subject.)
Purpose is more important than happiness. Having a purpose (or looking for it) will save you. (And sometimes finding a *new* purpose is what you need.)
Pedestrians get hit all the time. Be aware when you’re driving OR walking.
Wear reflective gear if walking at night.
Stay off your phone when driving OR walking.
Have them sort change, and eventually to count it. It teaches them to gather things that are alike, it's an introduction to money and it occupies them for 15 minutes! Just make sure they're old enough to be past the point of putting coins in their mouth.