People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Having an opinion is not the same thing as having an informed opinion.
If you don't know enough about a subject to speak intelligently about it, keep quiet and educate yourself.
Colin Powell’s 13 rules:
1. It ain't as bad as you think. It will look better in the morning.
2. Get mad, then get over it.
3. Avoid having your ego so close to your position that when your position falls, your ego goes with it.
4. It can be done.
5. Be careful what you choose. You may get it.
6. Don't let adverse facts stand in the way of a good decision.
7. You can't make someone else's choices. You shouldn't let someone else make yours.
8. Check small things.
9. Share credit.
10. Remain calm. Be kind.
11. Have a vision. Be demanding.
12. Don't take counsel of your fears or naysayers.
13. Perpetual optimism is a force multiplier.
You're about to come into a ton of energy and strength. It will seem like a lot to manage at first, but you'll get used to it and learn to use it constructively. Push your limits (within reason.) Challenge yourself.
Talk to them about how dangerous it is to buy pills online. Fentanyl is ubiquitous and lethal in small doses. Never never take a pull that wasn’t prescribed or purchased legally.
"Surround yourself with people who trust and get YOU." - Josh Groban, High Point University 2018 commencement address.
Note, I love that quote because it speaks to having a tribe, a close group of friends. But it's also important to surround yourself with people who challenge you, who may not agree with you or have the same perspective as you do.
Read at least one biography every semester. between winners and losers read about the failures read about the great men and women read about historical figures American icon stage and film to battlefields to business read all about how great men and women made themselves great and learn from them here are a few to start Ted Kennedy he gets north star am Kristin Chenoweth Tina Fey I’m reading one now on call baker from the Bush administration Barack Obama Jimmy Carter Ronald Reagan Kennedy Roosevelt all those guys as well as Michelle Obama Jackie Kennedy all of those. Draft
The secret to getting sinks and surfaces to shine is to dry-buff them after you clean them. Keep a soft clean rag or washcloth around so you can dry fixtures and sinks and counter tops.
(They should be cleaning their own bathrooms by this age.)
Challenge yourself to excel at something. You’ll be astonished how good you can get by practicing consistently.
There’s nothing magical about high school quarterbacks or drummers. Girls like boys who have something going on.
Pedestrians get hit all the time. Be aware when you’re driving OR walking.
Wear reflective gear if walking at night.
Stay off your phone when driving OR walking.
I wish you had known my father he was such a good man gentle and loving. One early memory I have of him is that one night in our neighborhood I was hit by a bike - a boy was riding his bike and road up on the sidewalk and ran right into me. The bike hit me in the face with the handlebars and I was knocked down before I knew what happened. My father scooped me up and carried me back home. I was crying the whole time. the funny thing is I don't remember the pain, but I very clearly remember being in his arms and hearing the clip clop clip clop of his shoes. It was an after dinner walk - he was still in his suit from work and he had his loafers on and made a clip clop on the sidewalk I will never forget the feeling of being carried in his arms as he hurried back to the house to take care of me. I was in pain but I knew I would be OK.
I miss him very much and I wish you knew him.