People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Sometimes I think the best way to take care of them is to teach them to take care of others: Littler kids, sick or disabled, those who’ve been left out.
5-7, 1Infant-12
Talk about how choices become habits. Habits can become addictions. Describe how pathways are literally dug into the brain and it's very hard to change them once those paths are made.
13-16
You don’t have to have everything you want. Practice saying “no thank you” to dessert or passing on the purchase you’re considering. Benefits are plentiful: Build self-discipline (which is like a muscle) and you learn you’re really ok and often happier when you don’t indulge a “want.”
13, 15, 21
“I need help. But I don’t know what I need help with. Could you ask me a few questions and help me figure it out?” Keep this one in your back pocket.
5, 7, 11, 13, 16, 19, 21
Grandpa was a Marine, though you’d never know it. Slight in build and oh-so gentle natured. But underneath he had a good bit of grit. He never complained. He once told me “You can stand any amount of pain for a little while.” (Basically saying suck it up and hang in there until help arrives.) I’ve never forgotten it.
18
Questions 1. How did you fail today? 2. What did you learn? 3. What do you love about yourself? 4. Name something you’re grateful for. 5. How are you in service to others? 6. Did you feel God’s presence today? 7. Are you happy in your heart? 8. What is something that scares you? 9. What do you need to feel safe and supported? 10. What’s something you like doing that makes your heart happy?
7, 8, 9, 15
Let’s talk about hungry kids. What can we do to help? Donate? Volunteer? Start a Little Free Pantry?
7-12
Difficult conversations: Break-ups, layoffs, etc. happen. Practice delivering bad news and getting bad news.
15-21
“Parents detect fake friends. Kids detect fake relatives and friends detect fake love.” - I forget who’s grandma said it.
14
Never make someone feel bad for liking something. Not your kids, your friends or colleagues. Joy is a beautiful thing. Cherish it in yourself and in others.
8, 9, 12
Beware that when you’re first exposed to a new thing: a car, a college tour, house, etc. you will feel AMAZING and totally seduced by the shiny newness. Be cool. Remember that glitters is not gold. Things don’t need to be perfect and even if the house is it doesn’t mean life will be.
15, 18, 21
My mom used to say that one thing her mom taught her was no matter how poor they were they always had a clean house. She made sure of it.
18
Sweetheart you don’t have room in your life for people who don’t get you. Let your light shine…and f*@k anyone who doesn’t appreciate it.
14, 16, 18, 20
We do what we do and feel how we feel because we think what we think. Our thoughts are so powerful. Let’s take each one captive today and be sure they’re the kind of thoughts we want guiding and influencing the way we live our lives.” -Lysa TerKeurst
14
Maria Shriver has lots of great parenting advice. One of my favorites is (paraphrased): “Children need what you need: to be seen, to be talked to, to feel safe and loved.”
Infant
“We don’t see the world as it is, we see the world as we are. - Prince Harry Or to put it simply, wherever you go, there you are.
12, 15, 21
Professor Scott Galloway’s advice: Paraphrasing his standard wedding toast: “1. Express affection and desire. Everyone wants to be wanted. It’s healthy and it is part of what makes your relationship singular. 2. Never let your wife / girlfriend be hungry or cold. Two thirds of the really awful arguments you’ll have it’s because someone is hungry or cold. Carry blankets and protein bars. (You’re welcome.) 3. Don’t keep score. Decide what kind of friend / son / daughter / spouse / employee / human being you want to be, and practice being that. Put the scorecard away.”
21
Little trick for acne treatment: dandruff shampoo. Wash your face with Head and Shoulders and watch your skin clear up.
13-17
Girls forget a good bit of compliments they receive but they remember every single insult. Speak gently, remind them they’re beautiful. Never qualify it.
12, 14, 17