People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Practice having difficult conversations. There’s no way to get around being on the giving or receiving end of unpleasant news such as breakups, firings, news of a loved one’s passing, etc. You need to get good at having hard conversations, or else you’ll end up in jobs and relationships you don’t want to be in.
Share Brene Brown's short video on Empathy vs. Sympathy: Be the bear, not the goat. Fantastic 3 minute video. https://www.youtube.com/watch?v=1Evwgu369Jw&feature=youtu.be
Start the tradition of First Sunday dinners. On the first Sunday of the month, have a "mini-holiday" dinner. Invite family, friends. Use the nice dishes, make a big meal. Celebrate family.
Don’t get discouraged in how slow change comes. Keep fighting for good. Some people will say it’s naive but they’re wrong. Every good thing we have in America is the result of good people fighting a seemingly impossible fight.
Put a few drops of tea tree oil in their shampoo bottle to keep lice at bay. If there’s a outbreak at school, add more. (Or spritz their hair with a tea tree oil solution.)
Sex is something you do *with* someone, not *to* them. It should never be about scoring or bragging. It doesn’t make you a man. A man is someone who respects himself and others
Encourage creativity, science and engineering: Make a craft station / work bench for projects. Fill it with all kinds of art supplies, engineering kits, tools, pegboard, etc. Stock safety equipment like goggles and make sure the area has good lighting. Lots of ideas on Pinterest, etc.