People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
21
Focus on being interesting (and genuinely interested) rather than focusing on being popular.
11, 13, 17, 21
“Your soul is more magnificent, beautiful, and gigantic than you can possibly imagine.” From short story “The Egg” by Andy Weir
1Infant-21
At the start of a day / project / interview / date / etc. Do this one simple thing: State your intention. How do you want to carry yourself? What is the goal for the outcome? Just take a moment to imagine how you want to behave, react, appear, etc. What impression do you want to leave with the people you interact with? Of those things that are in your control, what outcome would make you proud?
15, 20
Never consent to a search. Ask if it’s required. If not, no search. If yes, ask for your lawyer.
17, 21
You're about to come into a ton of energy and strength. It will seem like a lot to manage at first, but you'll get used to it and learn to use it constructively. Push your limits (within reason.) Challenge yourself.
13
From our beautiful Grandma Marie: Go easy on the makeup, get serious about skincare. Don’t skimp, use good-quality products on your face and neck. And remember SUNSCREEN on face, neck and hands every day!
16
Dress for energetic alignment. Screw what other people think. Your ability to live a creative, wholehearted life is inversely proportional to how much you care what people think of you. (Care what YOU think of yourself. Express yourself however you can as long as you’re not causing harm or breaking the law. Have fun. Be gentle to yourself.
13, 15, 17, 19, 21
Life is like the ocean: Filled with energy, beauty, scary schit, lots of interesting creatures and so much to be in awe of. We couldn’t possibly control it but we can be a part of it.
16
Gambling is a very tricky thing. It can get out of hand easily because of how the brain works. That initial “rush” of excitement starts to burn pathways, and causes chemical reactions that need to be fed more and more. Before you know it you’re gambling more often and with more money, trying to achieve that rush. Be very, very careful with gambling. Gambling casinos and online gaming know this and they exploit it to make TONS of money. It’s a scam. Avoid gambling all together or step away very early.
16, 18, 19, 21
On marriage: Your spouse will change. You will change. Some for the better, some parts for the worse. Tastes, plans, health, body shape, education, needs, beliefs... all change throughout our lives. It’s growth. (It’s also decay!) Support each other through both. Encourage each other to be true to yourselves. Don’t sweat the small stuff. Be kind. Pray for each other. Have fun together. Keep learning about each other. Be your partner’s biggest fan.
21
Struggle is just part of the process. It doesn’t mean you’re doing it wrong or you’re dumb. It’s a key element of how we all learn.
11
Practice people skills: Firm handshake, introducing yourself, being courteous when encountering / being on receiving end of someone’s rude behavior, offering your seat (never sit while someone with gray hair, pregnant belly, any sort of injury or really anyone who is older or who works harder is standing.)
10
Summers in Ireland and UK Drama camps? I could work from there while he did his thing.
12, 13, 14, 15, 16, 17
“It’s okay to be sad. It’s okay to grieve. Because you can also live your life, and love your life, and be happy too.” Excellent advice from 9/11 survivor.
12, 15, 19
I’m not a tattoo person but I don’t rule it out entirely. Here’s my opinion about tattoos: I’m cool with anything you would do if you were the only person on earth. Not to gain attention, acceptance or affection. Not for the approval of anyone else. No performative tattoos, okay?
16, 17, 18, 21
Teach them about the law and how it applies to them: Here's what happens if you hurt someone, steal, drive drunk, use or sell drugs, sexting, etc.
12
If you’re having trouble finding your passion, read biographies and memoirs of people from all walks of life. There are so many worlds out there! You’ll find one that excites you, where your unique talents and skill set can shine.
19
6 luxuries in life: 1. time 2. health 3. a quiet mind 4. slow mornings 5. ability to travel 6. house full of love -jade bonacolta
15, 21